Shipping and Return Policy
At Lymph Bright, we are committed to providing efficient shipping and a hassle-free return process to ensure customer satisfaction. By placing your order, you agree to all the terms outlined in our Shipping and Return Policies below. Please review the details carefully.
Shipping Policy
Processing and Turnaround Times
Orders are processed Monday through Friday, 8:00 a.m. to 5:00 p.m. PST.
Please allow 1–3 business days for processing.
Once shipped, orders are typically delivered within 3–7 business days. Delivery times are estimated by the carrier and may be affected by weekends, holidays, or extreme weather conditions.
Shipping Rates
Shipping rates are calculated based on the weight of your items and your location.
Before completing your purchase, the shipping cost will be displayed, and you will have the option to decline submitting your order if desired.
Free Standard Shipping: Orders over $100 within the United States qualify for free standard shipping.
Order Tracking
If a tracking number is provided, we will update your order with this information.
Please note that some orders shipped via USPS First Class Mail or other basic methods may not include tracking.
Out-of-Stock and Back-Ordered Items
If an item in your order is out of stock, we will ship the available items in your order immediately.
Back-ordered items will be shipped separately at no additional shipping cost once they are restocked.
If a back-ordered item cannot be restocked, you will be refunded for that item.
You will be notified by email or phone call regarding any out-of-stock or back-ordered items.
Damaged or Missing Items
If your parcel arrives visibly damaged or incomplete, retain the package and contact us immediately at info@lymphbright.com. We will work to resolve the issue promptly.
Return and Exchange Policy
We strive for 100% customer satisfaction. If you are not satisfied with your purchase, please review our specific return and exchange processes for products, packages, and gift cards below.
Eligibility for Returns (Products Only)
Items must be in their original packaging, unopened, and in resalable condition.
Returns are accepted within 14 days of the purchase date.
How to Initiate a Return or Exchange
Contact us via email at info@lymphbright.com to request a return or exchange.
After your return request is approved, you can either ship the item(s) back to us at your expense or drop them off in person if you are local.
Refunds and Exchanges (Products Only)
Refunds will be issued for eligible product returns.
Exchanges may be provided for items returned in their original condition.
Policy for Packages, Memberships, and Gift Cards
Packages
Non-Refundable: Packages are non-refundable.
Value Transfer: The value of unused services within a package can be applied toward other Lymph Bright services or products.
The value applied will be calculated based on the original price paid, minus the cost of services already used.
Promotions and Discounts: Any promotional discounts associated with the package may expire, but the actual monetary value spent on the package does not expire and can be applied toward other services or products.
Memberships
Cancellation Policy:
Memberships can be canceled with 30 days' written notice.
Any unused accrued services at the time of cancellation must be used within 90 days. After 90 days, the monetary value of unused credits can still be applied toward other Lymph Bright services or products.
Promotions and Discounts: Any promotional discounts associated with the membership will expire after cancellation, but the actual monetary value of accrued credits does not expire and remains available for use.
Gift Cards
Non-Refundable: Gift cards cannot be refunded or exchanged for cash.
Flexible Usage: Gift cards can be redeemed for any Lymph Bright service or product, provided they are not associated with another person. They can also be transferred or gifted to others.
No Expiration of Monetary Value: While promotional bonuses or discounts tied to a gift card may expire, the monetary value of the gift card itself does not expire and will always remain available for use.
Contact Information
For any questions or concerns about your order, please contact us at info@lymphbright.com.
