Cancellation Policy
At Lymph Bright, we are dedicated to delivering exceptional service and care to our clients. To ensure a seamless experience for all, we have established the following cancellation policies. By booking an appointment or signing up for membership, you agree to these terms.
Appointment Cancellation Policy
We value your time and that of our therapists. To maintain an efficient schedule and accommodate all clients, we require the following:
Cancellation Notice
A 24-hour notice is required for appointment cancellations or rescheduling. This is standard practice in the wellness and massage industry to ensure fairness to both clients and therapists.
Cancellations or changes made less than 24 hours before your scheduled appointment will incur a charge of 100% of the total cost of the reserved service(s).
Appointments missed without notice (No-show) will also be charged 100% of the total cost of the reserved service(s).
If you have a member credit, account balance, or gift card on file, you may apply for it instead.
After-Hours Cancellations
Cancellations outside of our business hours must be submitted via email to info@lymphbright.com. This ensures we receive your request in a timely manner, even when the office is closed.
Appointment Adjustments
Appointment time and session length may not be reduced on the same day as the appointment. For instance: An 80-minute session at 10:30 a.m. cannot be changed to a 50-minute session at 10:30 a.m. or any other time that day.
If you wish to add time to your session and the therapist's schedule allows, we will gladly accommodate the adjustment. Additional charges will apply based on the extended session length.
Requests to come in earlier will be accommodated when possible, provided the therapist is available. However, requests to reschedule for a later time on the same day cannot be guaranteed.
If you are unable to make it to your appointment but provide a replacement, the cancellation fee will not apply.
Reminders
As a courtesy, you may receive a confirmation call, text, or email the day before your appointment.
If we are unable to reach you, we will leave a message assuming you will arrive as scheduled.
Consideration for Emergencies
We understand that emergencies happen. In rare cases, at our discretion, the cancellation fee may be waived for unforeseen circumstances.
Membership Cancellation and Freeze Policy
At Lymph Bright, we understand that circumstances may require you to cancel or freeze your membership. Our policies are designed to provide flexibility while maintaining fairness for all members.
Membership Cancellation - Less Than 6 Months
Cancellation requests must be submitted via a completed Cancellation Request Form emailed to info@lymphbright.com, mailed or delivered in person.
You have the following options:
Freeze Your Membership:
Memberships can be frozen for up to 2 months with a completed Freeze Request Form.
The freezing period does not count toward the initial 6-month commitment.
Membership privileges, including discounts, are suspended during the freezing period.
Unused accrued credits can still be used toward Lymph Bright services during the freezing period.
Cancel Your Membership:
A $20 cancellation fee will be charged to cover processing costs.
You will be required to pay back the value of any discounts received as part of your membership benefits during the 6-month commitment period.
Membership Cancellation - Less Than 6 Months:
Memberships may be canceled with a 30-day written notice.
Cancellation requests must be submitted via a completed Cancellation Request Form emailed to lymphbright@gmail.com, mailed, or delivered in person.
No cancellation fee applies after the 6-month commitment period.
Freeze Policy
Memberships may be frozen for up to 2 months with a completed Freeze Request Form.
The freezing period begins on the day the notice is received.
During the freezing period, membership privileges, including discounts and family sharing benefits, will be temporarily suspended.
Unused accrued credits may still be used toward Lymph Bright services during the freezing period.
The freezing policy is available at any time during membership and is independent of cancellation policies.
Monetary Value of Membership Credits
Any unused accrued services at the time of cancellation must be used within 90 days.
After 90 days, the monetary value of unused credits (the amount paid) can still be applied toward other Lymph Bright services or products.
While promotional discounts associated with the membership will expire, the monetary value of credits never expires.
Contact Information and Forms
For questions or concerns about these policies, please contact us at:
Email: info@lymphbright.com
To request a membership cancellation or freeze, please download and complete the appropriate form using the links below. Once completed, email the form to info@lymphbright.com, mail it or deliver it in person.
